How would you like to see your business phones working for you?

If you can dream it, there's a good chance a system can be customized to meet those needs.

A well designed business phone system enhances your caller's impression of your business, and can increase efficiency.

• Identify a customer calling in automatically based on their phone number, recent email contact, and generate actions automatically in your applications

• Receive voicemails as email

• Flexible announcements and menus (dynamically sync your "we're closed", "our hours are..." or call forwarding based on your Outlook calendar)

• IVR -- press 1 for ..., press 2 for...

• Ring multiple extensions at once

• Answer your extension on your cell phone using call forwarding

• Answer your extension on your phone, tablet, or laptop using an app

• Call recording

• Call hold queues

• Hold music

• Private conference line

• Intercom -- use your desk phones like an overhead paging, or P.A. system

You wouldn't let your employees use their personal email accounts for your business. Enhance the professional image of your business by allowing each employee their very own business extension and business voicemail, just as you do with email.

Phones can be expensive. In some organizations, a given phone extension may be used every other day or less. Other extensions may be used every day, all day long.

I can work to design a solution where you can keep your existing phones, everywhere you have a phone, or would like to have one, but which costs less and can provide additional functionality. Pay for your actual usage. Infrequently used phones can be maintained for pennies per extension per month. Frequently used phones on a "PaaS" service will often cost much less than "all-you-can-eat" options, even when used for multiple hours a day, every day.